"I wanted to write this letter to inform you that we had our travel experience become outstanding since our agent went above and beyond for us. He constantly kept up with the problems we faced with our airline delays, missing our ship. We also needed help with a hotel reservation for the night and a flight the next day to meet our ship. I thought this was important to bring to your attention, since we were so pleased with him. I think people who go the extra mile for you should be recognized. We do plan to do business with your company again since we had such a good experience."