"I used to be a travel agent many years ago. It is a tough business, but I have to tell you, Tracy is exceptional. She always returns my emails or telephone calls in a timely manner. Never has she gotten irritated with all my questions and changes in itineraries. She lets me know of any specials that may be of interest to me, and works on getting me the best deal possible. In these times, it's hard to find businesses with excellent customer service, and I will continue to book my travels with Tracy because of her pleasant manners. "